General terms and conditions

1. Scope, customer group

1.1 These general terms and conditions apply to all orders placed through our online shop at reinh.art and to all orders that reach us by other means.

1.2 We supply exclusively entrepreneurs within the meaning of § 14 of the German Civil Code, legal entities under public law and special funds under public law. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the legal transaction, is acting in the exercise of their commercial or independent professional activity. Consumers cannot order in this shop; prices and ordering functions are available only to approved dealer accounts.

1.3 By placing an order, the customer confirms that they are acting as an entrepreneur. We are entitled to request proof of commercial activity, to make the approval of the customer account conditional upon it and to revoke that approval at any time.

1.4 These terms also apply to all future business relationships. Conflicting terms or terms deviating from these conditions become part of the contract only if we have expressly agreed to their validity in text form.

2. Contracting party, conclusion of contract

2.1 The purchase contract is concluded with Reinhart GmbH & Co. KG, Charlottenburger Allee 7, 52068 Aachen, Germany.

2.2 The presentation of goods in the online shop does not constitute a binding offer but an invitation to place an order. By submitting an order, the customer makes a binding offer.

2.3 The contract is concluded as soon as we accept the order by means of an order confirmation in text form or dispatch the goods. An automated acknowledgement of receipt does not yet constitute acceptance.

2.4 Before submitting the order, the customer can change their entries at any time using the correction aids provided in the ordering process. We store the contract text and send it to the customer with the order confirmation; the terms and conditions applicable at the time can be viewed, downloaded and saved in the shop.

2.5 The contract languages are German and English. Translations of the shop serve comprehension; in case of doubt, the German version of these terms and conditions prevails.

3. Prices

3.1 All prices are net prices in euros plus statutory value added tax and plus shipping costs.

3.2 The prices shown in the customer account are individually agreed dealer prices. They are to be treated as confidential and must not be made accessible to third parties.

3.3 For deliveries to other member states of the European Union we invoice without German value added tax as an intra-Community supply, provided the customer holds a valid, verified VAT identification number and the further statutory requirements are met.

3.4 For deliveries outside the European Union, customs duties, import turnover tax and other charges may arise, which the customer bears.

4. Payment, default, set-off

4.1 The following payment methods are available: advance payment by bank transfer (dispatch after payment has been received in full) and purchase on account for approved dealer accounts. The invoice amount is due without deduction within the payment period stated on the invoice; if no period is stated, within 14 days of the invoice date. There is no entitlement to purchase on account; we may make it conditional on a credit check, limit it or revoke it.

4.2 If the customer is in default of payment, default interest of nine percentage points above the base interest rate is payable (§ 288 (2) of the German Civil Code); we reserve the right to assert further damages and the lump sum under § 288 (5) of the German Civil Code.

4.3 In the event of default of payment or a significant deterioration in the customer's creditworthiness, we are entitled to call in outstanding claims immediately, to carry out further deliveries only against advance payment and to revoke purchase on account.

4.4 The customer may only set off claims that are undisputed or have been established with legal effect. A right of retention is available to the customer only insofar as it is based on the same contractual relationship.

5. Delivery, shipping costs, transfer of risk

5.1 Delivery is made exclusively by dispatch; collection in person is not possible.

5.2 Shipping costs are added to the product prices. They depend on weight and destination country and are shown before the order is submitted.

5.3 Orders received on working days by 12:00 noon are dispatched, where goods are in stock, generally on the same working day. Information on delivery times is non-binding unless expressly agreed as binding.

5.4 Partial deliveries are permitted insofar as they are reasonable; no additional shipping costs arise for the customer as a result.

5.5 The risk passes to the customer upon handover of the goods to the carrier. Transport damage must be reported to us without delay and documented with the transport company.

5.6 If delivery is significantly impeded or rendered impossible by force majeure, supply failures on the part of our suppliers or other circumstances for which we are not responsible, the delivery period is extended accordingly; we will inform the customer without delay.

6. Retention of title

6.1 The goods remain our property until all claims arising from the ongoing business relationship have been settled in full.

6.2 The customer may resell the goods subject to retention of title in the ordinary course of business. The customer hereby assigns to us in advance all claims arising from such resale in the amount of the invoice value; we accept this assignment.

6.3 The customer remains authorised to collect the claims. We may collect them ourselves insofar as the customer fails to meet their payment obligations.

6.4 In the event of access by third parties to the goods subject to retention of title, we must be notified without delay.

7. Duty to examine and give notice of defects

7.1 The customer must examine the goods without delay after receipt and report apparent defects without delay, at the latest within seven working days, in text form (§ 377 of the German Commercial Code).

7.2 Hidden defects must be reported without delay after discovery. If notice is not given in good time, the goods are deemed approved.

8. Liability for defects, manufacturer guarantees

8.1 Statutory liability for defects applies, with the proviso that the limitation period for claims relating to defects in newly manufactured goods is twelve months from delivery. This does not affect claims for damage arising from injury to life, body or health, in cases of intent and gross negligence, in the event of fraudulent concealment of a defect, or claims under the Product Liability Act and recourse claims under §§ 445a, 478 of the German Civil Code.

8.2 In the case of justified notices of defects, we provide subsequent performance at our discretion by repair or replacement delivery.

8.3 Manufacturer guarantees exist independently of this and are handled in accordance with the respective manufacturer's guarantee conditions.

9. Voluntary return right for unopened, sealed new goods

9.1 In addition to statutory rights, we grant our dealers a contractual return right: we take back unopened new goods within twelve months of the invoice date. The return right applies exclusively to goods sealed at the factory, that is, to items delivered with original film or a seal; items delivered unsealed are excluded.

9.2 We refund the dealer price that the item has in our shop on the day the return is received (current price), not the purchase price originally paid. The refund is issued as a credit to the customer account or, on request, as a bank transfer.

9.3 It is a prerequisite that the goods are completely unopened new goods: the original packaging must be absolutely undamaged and complete, the seal or original film intact, and the packaging must not be written on or bear price tags, labels, security tags or other stickers. Opened goods, demonstration units and packaging with damage, label residue or storage marks are excluded from return.

9.4 It is a further prerequisite that the item is still part of our range at the time of return and that the return has been approved by us beforehand.

9.5 The return volume is limited to a refund value of € 5,000 net per customer account and calendar year.

9.6 Discontinued items, special orders and individually procured goods are excluded.

9.7 Claims for defects under clause 8 remain unaffected and are not counted towards the limit under clause 9.5.

10. Resale, statutory obligations of the customer

10.1 The customer purchases the goods for resale and is obliged to comply with the applicable statutory requirements when distributing them, in particular provisions on the protection of minors, product safety, labelling and packaging as well as the requirements of the German Battery Act and the German Electrical and Electronic Equipment Act in the country of resale.

10.2 The customer indemnifies us against claims by third parties based on a culpable breach of these obligations.

10.3 Images, texts and trademarks of the manufacturers may be used for resale insofar as the respective manufacturers permit this. We cannot grant any usage rights of our own.

11. Liability

11.1 We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the Product Liability Act and within the scope of a guarantee we have assumed.

11.2 In the event of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable damage typical of the contract.

11.3 Liability is otherwise excluded.

12. Data protection

We process personal data exclusively in accordance with the statutory provisions. Details can be found in our privacy policy.

13. Final provisions

13.1 German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

13.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is our registered office in Aachen. We are additionally entitled to bring an action at the customer's general place of jurisdiction.

13.3 Amendments and supplements require text form. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.