1. Scope of Application

These Terms and Conditions apply to all orders placed through our online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A business is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its trade, business, or self-employed professional activity.
These Terms and Conditions shall also apply to future business relations with businesses without the need for further reference to them. Conflicting or supplementary terms and conditions of the business shall only become part of the contract if we have expressly agreed to their validity.

2. Contracting Party, Conclusion of Contract

The purchase contract is concluded with Reinhart GmbH & Co. KG, Tempelhofer Str. 21, 52068 Aachen, Germany.

By listing the products in the online shop, we make a binding offer to conclude a contract for those items. You may first place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the order process. The contract is concluded by clicking the order button, thereby accepting the offer for the goods contained in the shopping cart. Immediately after submitting your order, you will receive a confirmation by e-mail.

3. Contract Language, Storage of Contract Text

The contract text is not stored by us. You can print or save the order details directly after submitting the order via your browser’s print function. After submitting the order, you will receive an order confirmation by e-mail, which contains a link to our Terms and Conditions. You can access, download, and store them on your own data carrier at any time on our website.

The languages available for the conclusion of the contract are German and English.

4. Delivery Conditions

In addition to the product prices shown, shipping costs may apply. Details on the amount of shipping costs can be found in the product descriptions. We deliver only by shipping; self-collection of the goods is unfortunately not possible. We deliver within the countries specified in the online shop.

5. Payment Methods

The following payment methods are generally available in our shop:

Bank Transfer (Prepayment)
If you choose the prepayment option, we will provide our bank account details in a separate e-mail, and the goods will be dispatched after receipt of payment.

Credit Card Payment (via Viva Payments; may include Apple Pay / Google Pay)
If you choose to pay by credit card, the payment process will be carried out via the payment service provider Viva Payments SA (Viva.com), 18–20 Amalias Avenue, 10557 Athens, Greece.
Your credit card account will be charged immediately after completing the order.
Viva Payments may collect or process personal data (e.g., name, address, payment details) insofar as this is necessary for payment processing.
Further information can be found in the Privacy Policy of Viva Payments.

6. Retention of Title

For consumers: The goods remain our property until full payment has been received.
For businesses: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You are entitled to resell the reserved goods in the ordinary course of business; all claims arising from this resale shall be assigned to us in advance in the amount of the invoice value, and we hereby accept this assignment. You remain authorized to collect the claims, but we may also collect them ourselves if you fail to meet your payment obligations.

7. Warranty

The statutory warranty rights apply. Information on any additional warranties and their exact terms can be found with the respective product and on special information pages in the online shop.

8. Consumer Dispute Resolution

Information on out-of-court dispute resolution options within the European Union can be found at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

9. Final Provisions

If you are a business, German law applies under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a merchant as defined by the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us shall be our place of business.
Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.