FAQ


Orders, which we receive until 12:00 o'clock, will be sent to you immediately after receipt of payment, provided that the given address is correct. You can check your order status at any time via your order number.

Our company has its headquarters in Germany. Within Germany the dispatch takes 1-2 days by default, to other European countries it can take 2-3 days.

If you wish to cancel your order, please contact us. If the order is already in shipping, you can return it to us and receive a full refund.

You are free to use advance payment to our bank account, instant bank transfer, Paypal or purchase on account (only for retailers) with us.

This depends on the type of payment. Transfers to a bank account have to be checked manually by us and may therefore take some time. Payments via Paypal or instant bank transfer are available in a few seconds.

New customers receive a 10% discount on their first order with us (not valid for retailers). Occasionally we also offer discounts on BlackFriday or similar events.

You are welcome to contact us at any time via phone or email.

We are always trying to solve all your problems and requests to your satisfaction and improve our service constantly. If you have any complaints please do not hesitate to contact us immediately. We are happy to help you at any time.

No, Reinhart Wholesale is only an online retailer.

The order will be shipped discreetly. On the package you will only find the name of our distributor and your address, so there is no indication of the contents of the package.

Your data will be stored in our own secure database and will only be used by Vapidoo Team and our shipping companies to process and ship your orders and to improve our service continuously. Your personal data will be treated confidentially and will not be passed on to third parties.

Yes, in order to guarantee the proper functioning of the website, we also need cookies, like most other online shops.

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