Returns

One year return right for unopened, sealed new goods

No fear of slow sellers: we take back unopened new goods for up to twelve months from the invoice date. This applies exclusively to goods sealed at the factory – that is, items delivered with original film or a seal that is still intact. Items delivered unsealed are excluded from the return right. This is a voluntary commitment beyond your statutory rights; the binding conditions are set out in clause 9 of our terms and conditions.

What you get back

We refund the current dealer price that the item has in our shop on the day of the return – not the price you paid at the time. If the item has become cheaper since then, you receive the lower price; if it has become more expensive, the higher one. The refund is issued as a credit to your customer account or, on request, as a bank transfer.

The condition of the goods

We only accept completely unopened, sealed new goods in absolutely undamaged original packaging. In detail this means:

  • The seal or original film is intact – not cut open, not opened and resealed.
  • The packaging is undamaged: no tears, no pressure marks, no water or storage marks, no missing parts.
  • There are no price tags, labels, security tags or stickers on the packaging, and it is not written on.
  • The item is complete, exactly as it left our warehouse.

We cannot take back opened goods, demonstration units or packaging with label residue – we would have to resell them as new goods, and we can no longer do that.

Two further conditions

  • The item must still be listed. We can only take back what is still part of our range on the day of the return. Discontinued items are excluded.
  • Up to € 5,000 net per calendar year. Per customer account and calendar year we take back goods up to a refund value of € 5,000 net.

Also excluded are special orders and items we procured individually at your request.

How a return works

  1. Register the return: send an e-mail to info@reinh.art stating the invoice number, item and quantity.
  2. We will send you a return number and the return address.
  3. Send the goods back in their original packaging, packed securely for transport and with the return number clearly visible.
  4. Once received and checked, we credit you the current dealer price.

Please do not send anything back unannounced – without a return number we cannot allocate the shipment.

Transport damage

Please check every shipment on delivery. Document visible transport damage with the carrier and report it to us without delay, at the latest within seven working days. We will then settle the case directly with the transport company.

Complaints and warranty

In the case of defects covered by the statutory warranty, we handle the complaint for you – independently of the return right above and without being counted towards the € 5,000. For manufacturer guarantees we take over communication with the manufacturer so that your customer does not have to wait in your shop. Report the case with the invoice number, serial number and a brief description of the fault to info@reinh.art.

Right of withdrawal

A statutory right of withdrawal exists only for consumers. Only commercial customers can order in this shop, so no right of withdrawal applies. Instead, the voluntary return right described above applies to you.